Legal · Terms of use

Terms of Use

Tenancy Matters Pty Ltd · Last updated: 7 October 2026

1. About these Terms

The website at tenancymatters.com and the client portal at clients.tenancymatters.com (together, the Site) are operated by Tenancy Matters Pty Ltd, Victoria, Australia (Tenancy Matters, we, us, our). Tenancy Matters provides tenant representation and lease advisory services to businesses leasing commercial premises.

By accessing or using the Site you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site.

Our sister product, leaseSmarter (leasesmarter.com.au), is a separate self-service toolkit with its own Terms of Use and Privacy Policy. These Terms apply only to the Site.

2. General Information, Not Legal Advice

The material on the Site, including articles, guides, FAQs and examples, is general information only. It does not take into account your particular circumstances and is not legal, financial or tax advice.

Commercial leases are complex legal documents. Your rights and obligations will depend on the specific terms of your lease, the applicable state or territory legislation, and the facts of your situation. Tenancy Matters is not a law firm. You should obtain advice from a qualified Australian solicitor before signing a lease, Heads of Agreement or any related document.

3. Our Services and Engagements

Information on the Site about our services is a general description only and is not an offer capable of acceptance.

When you engage Tenancy Matters, the scope of our services, our fees and the terms of the engagement are set out in a written proposal and Authority to Act that you sign. If there is any inconsistency between these Terms and your signed proposal or Authority to Act, the signed engagement documents prevail in relation to the services we provide to you.

We act for tenants only. We do not accept commissions or fees from landlords or their agents in connection with your engagement.

4. Client Portal

We may give engaged clients access to a private client portal at clients.tenancymatters.com, which includes tools such as a document vault, lease calendar, contact list and condition report.

• Portal access is provided for use in connection with your engagement and the premises it relates to.
• Access is by a secure sign-in link sent to your email address. You are responsible for keeping access to that email account secure and for activity that occurs under your login.
• You retain ownership of the documents and information you upload. You grant us a limited licence to store and use that material only to provide the portal and our services to you.
• How long portal access continues after an engagement ends is set out in your engagement documents or as we agree with you in writing.

Portal tools are organisational aids. Dates, reminders and calculations should be checked against your lease, and the portal does not replace your own records or professional advice.

5. Your Obligations

By using the Site you agree that you will:

• use the Site for lawful purposes only and in accordance with these Terms;
• not share your portal access with anyone outside your business other than your professional advisers (such as your solicitor, accountant or broker);
• not attempt to gain unauthorised access to the Site, other users' data, or the systems that host the Site;
• not copy, reverse-engineer, scrape or redistribute any part of the Site or its content;
• provide accurate information when you contact us or use the portal; and
• not use the Site in a way that could harm, defame, harass or infringe the rights of any person.

6. Accuracy and Currency of Information

We aim to keep the information on the Site accurate and up to date. However, legislation, market conditions and leasing practice change over time, and we cannot guarantee that all information is current, complete or applicable to your state, territory or circumstances.

If you notice information on the Site that appears outdated or incorrect, please let us know at enquiries@tenancymatters.com.

7. Limitation of Liability

(a) The Site is provided on an as-is and as-available basis. We do not warrant that the Site will be uninterrupted or error-free, or that general information on the Site is complete, accurate or suitable for your purposes.

(b) To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, general information on the Site. Our liability in connection with services we provide to you under an engagement is governed by your signed proposal and Authority to Act.

(c) Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other non-excludable statutory rights, or excludes our liability for fraud or wilful misconduct.

(d) Where liability is limited under section 64A of the Australian Consumer Law for services not ordinarily acquired for personal, domestic or household use, our liability is limited (at our election) to supplying the relevant services again or paying the cost of having the services supplied again.

8. Intellectual Property

All content on the Site, including text, design, graphics, logos and portal software, is the intellectual property of Tenancy Matters Pty Ltd or its licensors and is protected by Australian copyright law.

You may view and print content for your own reference in connection with your business. You may not otherwise reproduce, republish or distribute Site content without our prior written permission.

Client names, logos and trade marks shown on the Site remain the property of their respective owners.

9. Third-Party Links and Content

The Site may link to, or embed content from, third-party websites and services (for example, video hosted on YouTube, or our sister site leaseSmarter). Those sites do not form part of the Site, and we are not responsible for their content, availability or privacy practices.

10. Privacy

Your privacy is important to us. Please read our Privacy Policy, which explains how we collect, use, hold and disclose personal information, including information you submit through our contact form or store in the client portal.

11. Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law that cannot be excluded, including guarantees that services will be provided with due care and skill. Nothing in these Terms limits those guarantees.

If you believe a service we have provided does not meet a consumer guarantee, please contact us at enquiries@tenancymatters.com and we will respond within 5 business days.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top. Where a change materially affects clients with portal access, we will notify them by email. Your continued use of the Site after an update constitutes acceptance of the revised Terms.

13. General Provisions

(a) Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions continue in full force and effect.

(b) No waiver. Failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

(c) Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms on notice to you, including in connection with a sale or restructure of our business.

(d) Notices. Notices to you will be sent to the email address you have given us. Notices to us should be sent to enquiries@tenancymatters.com.

(e) Force majeure. We are not liable for any delay or failure in performing our obligations to the extent caused by an event beyond our reasonable control, including government action, internet or third-party service-provider outages, or natural disasters.

14. Governing Law

These Terms of Use are governed by the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.

Contact

If you have any questions about these Terms of Use, please contact: